20 Incidents Pack

Description

The 20 incidents support pack is designed to meet the needs of organizations running a Portofino installation or developing applications based on Portofino.

An incident is defined as a question relating to a specific, discrete issue and may involve several interactions with technical support prior to resolution.

This support pack is ideally suited for projects of all sizes where 20 incidents are sufficient to get started quickly, deliver results with confidence, and maintain the system in perfect operation.

Before purchasing support, ManyDesigns recommends that you take advantage of product documentation and discussion forums.

Benefits

• Enterprise level support: our experience with enterprise systems is at your service at any stage of your project or during system operation.
• Confidence: support helps you deliver your project on time and on budget.
• Accelerate development: get access to the knowledge of the Portofino core engineers.
• Maximize uptime: support can resolve the most critical issues and get your installation running in the shortest time.

Supported products, versions and platforms

Portofino version 4.0.5 or later. The list of supported platforms is available here.

Scope of support

The scope of support is the resolution of issues related to the installation, use and customization of Portofino. Support activities may include:

• Assistance with configuration and setup of new systems
• Configuration of authentication and authorization (security.groovy script)
• Customization of groovy actions
• Update/upgrade to newer versions
• Troubleshooting and workarounds
• Performance tuning and resolution of performance bottlenecks

Support does not include design, development or training activities. However, we'll do our best to provide useful code examples for clarification purposes.

Support does not cover integration issues related to software items other than those included in the standard Portofino distribution.

Terms of Service

Please see the Terms of Service for details.