ManyDesigns offers flexible support options for customers of all sizes - from developers starting their first Portofino projects to enterprises deploying business critical applications. These support options provide you with the best available expertise to increase your productivity, reduce your business costs, and accelerate your application development.

Support plans:

  Free support Single incident
5 incidents pack
20 incidents pack
Yearly plan
Yearly plan + SLA
Price Free $400 $1500 $5500 $12000 Quotation
Number of incidents Unlimited 1 5 20 Unlimited Unlimited
Method of access Public mailing list Email Email Email Email Email
Method of response Public mailing list Email/phone Email/phone Email/phone Email/phone Email/phone
Availability of core Portofino engineers  
Target response time   Next business day Next business day Next business day Next business day SLA (*)
Business hours response (**)  
24x7x365 response          
Bug fix priority  
Number of installations Unlimited Unlimited Unlimited Unlimited 1 1
Support language English English English English English English
Validity   1 year 1 year 1 year 1 year 1 year

(*) SLAs are defined based on the customer's requirements

(**) 9am-5pm Central European Time, Monday to Friday

Remote consulting:

We provide remote consulting such as expert-level code review, performance tuning, integration and much more via web conferencing tools, at €60/hour. Contact us for more information.