Portofino 4 by ManyDesigns
Support
ManyDesigns offers flexible support options for customers of all sizes - from developers starting their first Portofino projects to enterprises deploying business critical applications. These support options provide you with the best available expertise to increase your productivity, reduce your business costs, and accelerate your application development.
Support plans:
| Free support |
Single incident (details) |
5 incidents pack (details) |
20 incidents pack (details) |
Yearly plan (details) |
Yearly plan + SLA | |
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| Price | Free | $400 | $1500 | $5500 | $12000 | Quotation |
| Number of incidents | Unlimited | 1 | 5 | 20 | Unlimited | Unlimited |
| Method of access | Public mailing list | |||||
| Method of response | Public mailing list | Email/phone | Email/phone | Email/phone | Email/phone | Email/phone |
| Availability of core Portofino engineers |
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| Target response time | Next business day | Next business day | Next business day | Next business day | SLA (*) | |
| Business hours response (**) |
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| 24x7x365 response |
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| Bug fix priority |
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| Hotfixes |
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| Number of installations | Unlimited | Unlimited | Unlimited | Unlimited | 1 | 1 |
| Support language | English | English | English | English | English | English |
| Validity | 1 year | 1 year | 1 year | 1 year | 1 year | |
(*) SLAs are defined based on the customer's requirements
(**) 9am-5pm Central European Time, Monday to Friday
Remote consulting:
We provide remote consulting such as expert-level code review, performance tuning, integration and much more via web conferencing tools, at €60/hour. Contact us for more information.